Remember the compression gloves I said I ordered? This is where I ordered them from:
//www.activeforever.com/
You will note, they say very specifically that these are non-returnable. Therefore, I took extra care to measure my hand according to their diagram: take the circumference measurement at the knuckles and apply the chart. I was somewhat surprised when my 8.5 in circumference put me at the far end of the scale, but I ordered accordingly, ordering a Large, since I was at the far end of the large scale, even tho they say to generally order a size smaller. I’ve got some craft compression gloves which I got on the small side and they tend to cut off circulation, so I thought I’d play it conservatively.
Since they were nonreturnable.
Well, my gloves came last night and…guess what? According to the sizing chart on the packaging, I should have ordered a small. Okay…they haven’t been opened. No hygenic compromise of the product.
So…I emailed:
Hi, there:
I have a real problem. I ordered these gloves based on the very specific instructions on your website. By those instructions, I was unquestionably a large. The gloves arrived today and by the measuring scale imprinted on the packaging, I should have a small! I know you say this item is nonreturnable, but this package has not even been opened, thanks to the scale on the outside of the package, and because of completely inaccurate information on your website, I ordered the wrong thing.
I think, (a) I s/b able to exchange it for the correct size and (b) I should NOT be responsible for return shipping, and (c) you should put the scale used on the packaging as a downloadable pdf on your website so that people will order the correct size.
Thanking you in advance for doing the right thing.
(Could I have been a bit more polite? Probably, but it was after midnight and I was tired.)
__________
Their initial response:
I will contact the appropriate parties and follow up accordingly. My apologies for the circumstance.
To which I said thank you!
___________
Then, I got this:
Jane,
I have no indication that if measured properly, there would be complications with sizing. We indicate that the circumference of the knuckle should be measured. As such, we can arrange for an exchange, but we will not cover the shipping costs back as according to our website and product, the sizing is the same. Please advise if you would like to proceed, and I will follow up per your wishes.
___________

Huh? So…I take this picture, and send it, along with the sizing chart from their website with the following:
With all due respect, that’s what I’m saying. The website is dead wrong. This is the package:
Those circumference numbers in the sizing chart are nothing but double the corresponding inches on the width chart that comes with the gloves. This does not take into account the sides of the hands. It’s assuming the hand is absolutely flat, like a piece of paper! The circumference of my hand is 8.5 inches, but its width is only three. I maintain, the fault lies with your website, not my ordering decision.
Yes, I would like to exchange for the proper size but I should not be held responsible for the return shipping!
Sincerely,
Jane
________
Now…are you ready for her response?
The below photo is a simple guide if one puts their hand on top of the indicated finger lines, it will estimate your size. On the website, we do indicate that the circumference includes only the knuckles, not the entire circumference of hand. The sizing guide on our website reiterates which points need to be measured. The website has accurate sizing, and we will not authorize return shipping in relation to the exchange. We will authorize the return, per your reply, but you will be responsible for shipping the product back to us.
_______
“The circumference includes only the knuckles, not the entire circumference of the hand?” What’s that even mean? Do they even know what the word “circumference” means? And do you see anything that says “only the knuckles?” And if it were only the knuckles, can you imagine the size of the hand that is 8.5 in wide at the knuckles?
Am I missing something? Anyway, I made one final attempt…not that return shipping would break me, but it’s truly become the principle of the thing. I sent:
Please just give me a return authorization. I’ll handle the return shipping, but don’t try to avoid the facts. It says right on the chart I took off your site (see below) AND I QUOTE: The circumference of your hand at the knuckles. Do you even know what the word circumference means? It’s the distance around the hand at the knuckles.
You own statement, that the circumference includes only the knuckles means NOTHING! I insert yet another image taken from your website, an image put up in conjunction with the chart:
That is showing the measurement taken around the hand! Those numbers on the sizing chart only correspond to the sizing chart on the package (and that only remotely) if you double the inches of the package diagram. If you take the chart numbers and apply them to the chart on the packaging, 4.5 to 5.5, which your chart lists as xtra small w/b a large!
Your web designer screwed up and I suggest you get someone to go in and reword that graphic.
To which she has now replied with an RMA.
Unbelievable….