Microsoft help…helped! Quickly. Efficiently. Freely. Whoopiee!
First things first: We’ve had a rash of people downloading epub file and unzipping them, asking where the epub file was.
Well, gosh, says I, those files aren’t zipped. They’re designed to make downloading directly to a device possible. OTOH, an epub file is a zipped file. Maybe they don’t have “show extensions” enabled or a designated ebook reader on their computer and it’s showing up as a little zippered icon. And if you right click on an epub file, you can unzip it to its component parts, which can be really confusing.
So..I added a little note to the generated email not to unzip epub or mobi files…and I continued to get queries from people who were unzipping the epubs and unable to read their books.
Well…one intrepid reader (love you guys!) figured out that IE is the culprit. The built-in downloader for IE8/9 was changing the .epub file extension to .zip! No wonder people were having problems.
Simple answer? Click “save as” all files, and manually change the file extension to .epub. I can do that. But that’s not cool for the less computer savvy and we want to make the book-buying from CC as painless as possible. So…I braved the lion in its lair.
I tried Microsoft help.
OMG. The forums are a nightmare to navigate, and that really didn’t get me in contact with the programmers to get the problem looked into. I knew lots of people were having the same problem so it wasn’t something goofy in my pristine (because I never use it) version of IE, but something goofy in the program itself. So…I tried Live Chat, certain they were going to charge me an arm and a leg just for saying “Hi.”
Actually…it wasn’t like that at all. I tried customer service first. They heard the problem and gave me a link to another chat that ended up being for Office, (probably because ebooks were involved) and he quickly sent me over to the Windows chat where I got to choose among several charming faces who to chat with. I got David and once I managed to clearly define the problem (You’ve got to admit, it’s weird. A downloader that arbitrarily changes a file extension? Who ever heard of such a thing?) he immediately realized it belonged with the programmers, contacted his superior and gave the problem its little ticket.
It was fast, it was polite, and whether or not it gets fixed, at least I tried!
So…it’s very possible you can blame your next IE update on me!